Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

TLIE0001 Mapping and Delivery Guide
Apply effective stakeholder engagement

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency TLIE0001 - Apply effective stakeholder engagement
Description
Employability Skills
Learning Outcomes and Application This unit involves the skills and knowledge required to apply effective stakeholder engagement in the transport sector.It includes developing effective communication techniques with stakeholders, applying conflict resolution/negotiation skills to address issues/incidents, facilitating group discussions and reviewing outcomes of engagement with stakeholders.Work is performed under minimal supervision.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field E - Communication and Calculation
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Develop effective communication techniques with stakeholders
  • Strategies for engaging with stakeholders are developed, implemented and reviewed as required to ensure individual and workplace effectiveness is maximised
       
Element: Special communication needs are considered and addressed to meet diversity and inclusion of stakeholders in accordance with workplace requirements
       
Element: Issues are identified and clarified with stakeholders to promote effective operation of the workplace
       
Element: Relevant communication techniques are selected and applied when communicating with stakeholders in accordance with workplace procedures
       
Element: Written communication methods including electronic mediums are succinct and clear, and match the audience and the purpose
       
Element: Feedback and advice is given and sought in a way which reflects current identified best practice in communication
       
Element: Confidentiality of information conveyed is respected and maintained in accordance with workplace procedures
       
Element: Relevant work-related networks and relationships are developed and maintained to meet stakeholder needs in accordance with workplace procedures
       
Element: Contractual obligations of stakeholders are identified and clarified in accordance with workplace procedures
       
Element: Apply conflict and negotiation techniques with stakeholders
  • Strategies to manage difficult conversations are applied with stakeholders to minimise conflict and improve delivery service
       
Element: Conflict resolution strategies are used in a way which leads to a mutually acceptable outcome
       
Element: Negotiation strategies are used in a way which leads to a mutually acceptable outcome
       
Element: Control and objectivity is maintained in conflict and aggressive situations during stakeholder engagement
       
Element: Incidents involving conflict and aggressive behaviour are reported to relevant person/s in accordance with workplace procedures and relevant authorities
       
Element: Facilitate group discussions
  • Strategies to encourage all group members to participate are used including seeking and acknowledging contributions from all members
       
Element: Objectives and agendas for meetings and discussions are set and followed and stakeholders are briefed about the meeting's purpose and proposed agenda to be put forward
       
Element: Relevant information is provided to groups as appropriate to facilitate outcomes
       
Element: Meeting structure, timeframes and protocols are agreed and adhered to in accordance with workplace procedures
       
Element: Meeting content is planned, prepared and aligned to the purpose of the meeting and workplace goals and objectives
       
Element: Review outcomes of engagement
  • Feedback is sought and analysed about how the information was conveyed and the effectiveness of the engagement strategy utilised
       
Element: Enquires and relevant information are followed up post meeting ensuring action items are achieved in accordance with workplace procedures
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Strategies for engaging with stakeholders are developed, implemented and reviewed as required to ensure individual and workplace effectiveness is maximised 
 
 
 
 
 
 
 
 
Strategies to manage difficult conversations are applied with stakeholders to minimise conflict and improve delivery service 
 
 
 
 
Strategies to encourage all group members to participate are used including seeking and acknowledging contributions from all members 
 
 
 
 
Feedback is sought and analysed about how the information was conveyed and the effectiveness of the engagement strategy utilised 
 

Forms

Assessment Cover Sheet

TLIE0001 - Apply effective stakeholder engagement
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

TLIE0001 - Apply effective stakeholder engagement

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: